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From 6pm on 24th April, Victim Support’s online services will include Live Chat, a 24/7 online support service. It will be available to all victims of crime in England and Wales. Visit

Support needs for victims of crime such as those impacted by Hate Crime, Scams & Fraud and Domestic Abuse, are growing. We are pleased that this vital service will now be available to everyone in England and Wales.

The service is provided by people specially trained to help those affected by any crime and it makes no difference if the crime has been reported to the Police.

Kara Shingleton, Area Manager, said: “Norfolk & Suffolk Victim Care provides free, confidential support to victims and witnesses of crime. The COVID-19 pandemic has made our role more challenging as victims may be self-isolating with their abusers. So our 24/7 online live chat  facility will provide a new and invaluable way for victims to access practical and emotional support discreetly.”

For full details about this new service, click on this link:

Norfolk‘s Police and Crime Commissioner, Lorne Green, the county’s Victim’s Commissioner, said: “Supporting victims and reducing vulnerability is one of my absolute key priorities as Norfolk’s Police and Crime Commissioner. This new 24/7 live online chat service by Victim Support offers those who have been or continue to be affected by domestic abuse and other forms of crime who may feel even more isolated an opportunity to access support services remotely”


Suffolk’s Police and Crime Commissioner, Tim Passmore said: This new online service will now deliver improved support on a 24/7 basis, which as Police and Crime Commissioner, I really welcome. This additional financial support is excellent news for victims of crime in Suffolk. Victim Support does a tremendous job in the county and this investment will enable them to help maintain victims’ needs at the centre of our criminal justice system.”