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What to expect

There are a number of agencies within the Criminal Justice System and all of them have a commitment to ensure they help you if you have been a victim or witness of crime. 

Below are some of these agencies and their roles. 

Police: 

  • Provide you with a crime reference number. 
  • Provide you with details of the officer in case. 
  • Assess your needs and refer you to support services if required. 
  • Update you throughout the investigation. 
  • Visit their website for more information: 

Crown Prosecution Service (CPS): 

  • Prosecute criminal cases that have been investigated by the Police and other investigative organisations in England and Wales. 
  • Is independent, and make its decisions independently of the Police and government. 
  • Their role is to make sure that the right person is prosecuted for the right offence, and to bring offenders to justice wherever possible. 
  • Visit their website for more information. 

Witness Service: 

Witness Care Units: 

  • Are run by Police and Crown Prosecution Service (CPS) staff, in joint partnership. 
  • Will let you know the outcome of the trial. 
  • If the defendant was sentenced, they’ll explain what this means or refer you to another organisation if you have further questions. 

The Courts: 

The Probation Service:

  • Will (if someone is sentenced to 12 months or more for violent/sexual offences) explain the sentence to you and offer involvement in the Victim Contact Scheme. 
  • Inform you about key stages of offenders’ sentence. 
  • Tell you when the offender will be released. 
  • Keep you informed about parole board decisions. 
  • Visit their website for more information. 

Referrals

If you know someone – whether it’s a friend or a family member – who has been impacted by crime and could benefit from our support, you can refer them directly to our services.

Our compassionate and confidential support is available to anyone in your life who has been affected, ensuring they receive the care and guidance they deserve.

Referrals

Reporting a crime

If you think you have been a victim of a crime and want to report a crime, you can tell a parent, carer or adult you trust. Norfolk & Suffolk Victim Care can also help you with this if you are unsure. 

  • If you feel you are in immediate danger, call 999.
  • If it is not an emergency but you still want to report something to the police, you can call 101 or report online: