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Your rights

If you have been a victim or witness of crime, Norfolk and Suffolk Victim Care can help you understand your rights and support you with the information you need. 

Victims’ Code

If you are an individual or business that has been a victim of crime in England or Wales, you are entitled to support from the criminal justice agencies under the Code of Practice for Victims of Crime (CPV) , otherwise referred to as the “Victims Code”, even if you don’t report the incident to the police. 

What are your rights under the Victims’ Code?

You are entitled to help and support if a close relative or friend has been a victim of crime and you are affected as a result. Norfolk and Suffolk Victim Care   will help ensure you understand your rights: 

  1. To be able to understand and to be understood 
  2. To have the details of the crime recorded without unjustified delay 
  3. To be provided with information when reporting the crime 
  4. To be referred to services that support victims and have services and support tailored to your needs 
  5. To be provided with information about compensation 
  6. To be provided with information about the investigation and prosecution 
  7. To make a Victim Personal Statement 
  8. To be given information about the trial, trial process and your role as a witness 
  9. To be given information about the outcome of the case and any appeals 
  10. To be paid expenses and have property returned 
  11. To be given information about the offender following a conviction 
  12. To make a complaint about your Rights not being met. 

Help for victims

Norfolk and Suffolk Victim Care can explain what help and support you can expect from other criminal justice agencies. Click here to speak to us.

This booklet from the Ministry of Justice sets out what you can expect from the Criminal Justice System if you are a victim or witness of crime. It contains information about organisations that you can contact for free advice, practical information and emotional support. 

The Victims’ Commissioner website also has more information and useful guidance designed to help you at the different stages of your journey. 

Useful Organisations

Victim's Commissioner

Norfolk Police

Suffolk Police

Referrals

If you know someone – whether it’s a friend or a family member – who has been impacted by crime and could benefit from our support, you can refer them directly to our services.

Our compassionate and confidential support is available to anyone in your life who has been affected, ensuring they receive the care and guidance they deserve.

Reporting a crime

If you think you have been a victim of a crime and want to report a crime, you can tell a parent, carer or adult you trust. Norfolk & Suffolk Victim Care can also help you with this if you are unsure. 

  • If you feel you are in immediate danger, call 999.
  • If it is not an emergency but you still want to report something to the police, you can call 101 or report online: